Since the system was first advertised as a dedicated application its unlimited functionality has been frequently put into question. Even now customers seem not to believe in elaborated functionality of the solution and for this reason we would like to provide you with some unusual enquires and answers regarding an online booking system.
Betty, who runs a Beauty Center, wanted her online booking system to be equipped with a tool she called an adviser. The adviser was supposed to recommend the undecided customers the exact type of procedure to be booked. Finally, the system Betty ordered allow customers to book an exact procedure at once or use the adviser which requires fulfilling a survey that is about to help in choosing the procedure.
Tom, an owner of a successful hotel at the seaside, asked us to design an online booking system integrated with various online payment systems. Moreover, he wished his system to automatically grand discounts to regular visitors of his hotel and customers booking for extended stays. In order to make the system more complex we offered Tom system enabling the reception clerk to accept payments via telephone. Of course, for that Tom needed to benefit from external company’s services, but still he appreciates the solution very much.
Elena, a manager of a big Hair & Beauty Salon, was looking for an online booking system enabling her to monitor booking history of the customers. She needed the information frequently as the customers didn’t remember what procedures and when they benefited from. Elena also wanted to integrate her online booking system with CRM system used in the Salon, but it occurred to be unprofitable since the system was too simple. We offered her an online booking system with booking history then and a proprietary CRM system to be fully integrated with it.
Surely, above mentioned options are not cheap, but on the other hand, they improve the quality of customer service so much that they are commonly considered as a beneficial investment.
